Nexify Product

iGuider

Digital Adoption Platform Offering Step-by-step Instructions

Provide support in any software in the quickest way

iGuider is a digital adoption platform that helps companies provide support in any software in the quickest way. With iGuider, you can guide your users through every aspect right in your applications with interactive walkthroughs, tooltips, and support articles, and make it easier for your users to learn any software or process.

Features

Walkthroughs

Use interactive step-by-step instructions to increase customer retention, educate employees on the software for higher productivity, and guide users through your application to help them fulfil their desired goal more quickly. Support different languages translation, so you can speak your users’ language and show the correct language version as the users’ preference.

Features

Tooltips

Ensure that on-demand help is always available for your users, allowing them to support themselves whenever they need, especially when launching a new feature. Tips, welcome messages, and corresponding articles are shown based on the users’ role and the viewing page accordingly.

Features

Help Center

Provide helpful articles directly in your application to show your users the most useful information. Users can restart any walkthroughs from the in-app help center and find anything they need with the search option. Buttons or links can also be created to connect them with your support team.

highlights

Operate with Confidence

Easy Implementation

Easy creation with the authoring tool in the Enterprise Edition and no programming skills required even for the Standard Edition.

Convenient and Safe

Mobile-friendly and almost no impact on the existing application. Totally on-premises support, including both zero cloud or Internet footprint.

Decreasing Frustration

Application functions are directly triggered within the guides to reduce time to value for new users and increase efficiency.

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