Insurance – Nexify Limited

行業

保險公司

令客戶耳目一新的智能互動體驗

數碼科技改變了人們的生活習慣，而走在最前的客戶自然也有更高要求，他們期望保險服務更有效率、更能配合他們無分日夜的忙碌生活節奏。貴公司作為一間保險公司，應如何在市場上重新定位，滿足客戶新需求之餘，又毋須大灑金錢聘用人手和安裝設備？Nexify的CHATBOT方案可為貴公司客戶提供個人化的數碼體驗，不但可快速回應客戶的查詢，還可以減省人力資源，降低出現人為錯誤的機會。

Benefit

Swift and Responsive Communication

Nexify的CHATBOT方案能為貴公司提供一個智能即時對話平台，為客戶解答疑問，並按他們的輸入自動處理索償程序，或根據他們的需要推薦合適產品，減省資深代理人員在這方面的工作。CHATBOT可預先載入詳盡的產品資料，形同貴公司的智能保險代理，從推薦合適保險產品、預備申請表到提交索償表格，都能超越客戶的期望。

解決方案

FAQ Chatbot

With expert knowledge of your company's services and products, the CHATBOT adeptly guides current and prospective customers in their decision-making process and addresses general inquiries. It offers essential one-on-one interaction round the clock, meeting the 24/7 demand of your customers and fostering customer loyalty.

Applications & Claims Chatbot

Traditionally, human agents have managed the complex insurance application process, consuming significant time and resources. Nexify's CHATBOT simplifies this by instantly capturing customer information from photos or scans, automating application completion and verification. It also streamlines the claims process by promptly registering incidents, scheduling evaluations, coordinating emergency support, and providing personalized post-disaster assistance.

Personalised Sales Chatbot

By leveraging your customers' geographic and social data, our CHATBOT solution has the capability to tailor recommendations for coverage of specific items and events. This functionality enables the creation of promotional opportunities for on-demand insurance, where policies can be customized to suit individual needs.

Document Management Chatbot

Through seamless integration with your electronic document management system, Nexify's CHATBOT can provide customers with instant access to their information. It can retrieve and present details about the types of coverage and sum insured in their policies, ensuring customers are well-informed about their insurance coverage.