Enterprise Instant Messaging Solution
Background
Secure IM Communications to Ensure Data Privacy
A government department responsible for managing public hospitals in Hong Kong sought to provide a secure instant messaging (IM) channel for over 60,000 staff members. The objective was to enhance communication and collaboration within the public hospital network while ensuring the security of sensitive information accessed through the application.
Nexify proposed NEXCHAT, a secure private IM solution designed to resemble popular public IM apps. NEXCHAT allows users to send and receive multimedia messages, engage in 1-to-1 and group chat, and seamlessly transition from existing IM apps, simplifying deployment. Importantly, NEXCHAT maintains user privacy by shielding the application from a user’s private contact list, ensuring sensitive data protection while enabling the organization to retain full control over communications.
Solution
NEXCHAT – User-friendly yet fully protected IM solution
NEXCHAT provides a reliable communication platform, enabling medical staff to engage in real-time communication and instant document sharing, resulting in improved response times to medical instructions with accurate information. Unlike public IM apps, NEXCHAT allows organizations to create their enterprise contact list, facilitating direct messaging between staff members. This empowers doctors and nurses to share their insights and feedback on medical systems and equipment with management, thereby enhancing the quality of medical services.
Crucially, NEXCHAT adheres to the security standards set by the Hong Kong Special Administrative Region (HKSAR) government, enabling organizations to maintain control over chatrooms and users. The solution incorporates secure document sharing, utilizing dynamic watermarks. With over 20 chatroom settings, chatroom administrators can adjust the security level based on the sensitivity of conversations related to patient privacy or confidential documents.
Additionally, NEXCHAT ensures user device privacy by leaving no footprint and further enhances security through features like two-factor authentication and encrypted communication data and channels. In case of a NEXCHAT conversation being screenshotted, the user is automatically notified, mitigating potential leaks.
Results
Increased communication and collaboration
The implementation of NEXCHAT has resulted in increased communication and collaboration within the public hospitals. The solution offers secure chatrooms for discussion, encouraging internal communication and cooperation. NEXCHAT’s user-friendly interface facilitates efficient business operations by enabling secure information sharing, even from personal mobile devices, eliminating the need for additional equipment purchases. Moreover, NEXCHAT can be integrated with internal systems such as medical history databases and IoT healthcare devices, further enhancing its functionality and benefits.
