iGuider

iGuider is a digital adoption platform that helps companies provide support in any software in the quickest way. With iGuider, you can guide your users through every aspect right in your applications with interactive walkthroughs, tooltips, and support articles, and make it easier for your users to learn any software or process.

Features

Walkthroughs

Use interactive step-by-step instructions to increase customer retention, educate employees on the software for higher productivity, and guide users through your application to help them fulfil their desired goal more quickly.

Tooltips

Ensure that on-demand help is always available for your users, allowing them to support themselves whenever they need, especially when launching a new feature.

Help Center

Provide help articles directly in your application to show your users the most useful information. Users can restart any walkthroughs from the in-app help center and find anything they need with the search option. Buttons or links can also be created to connect them with your support team.

Multilingual

Support different languages translation, so you can speak your users’ language and show the correct language version as the users’ preference.

Context Sensitive

Tips, welcome messages, and corresponding articles are shown based on the users’ role and the viewing page accordingly.

Key benefits

  • Easy Implementation

    Easy creation with the authoring tool in the Enterprise Edition and no programming skills required even for the Standard Edition.

  • Flexible Licenses

    Unlike other similar tools, licenses will NOT be based on the number of users or transaction volume.

  • Convenient and Safe

    Mobile-friendly and almost no impact on the existing application. Totally on-premises support, including both zero cloud or Internet footprint.

  • Decreasing Tech-Related Frustration

    Application functions are directly triggered within the guides to reduce time to value for new users and increase efficiency within the company.

Scroll to Top